Job summary

Work from anywhere
Career Level:
Senior (5+ years of experience)
Bachelor's Degree
Job type:
Full time
Market Related

Manager: Collections & Recoveries JHB (Ref 105)

About this job

PLEASE NOTE THIS POSITION HAS BEEN FILLED. JHB - Market Related incl Med Aid and Provident Fund + incentives Be accountable for the effective management of all the entire Collections value chain from Early Stage to Recoveries ensure that company achieves and exceeds its Bad Debt Write-Off targets. To provide strategic direction to the Collections department, manage relationships and expectations of both internal and external stakeholders.   Key Responsibilities: •      Execute Internal and External Collections strategies and tactical objectives •        Meet or exceed Internal and External Collections Targets through effective management of internal teams, external debt collections agencies, processes, systems and budget •      Research and develop innovative collection solutions •      Responsible for maintaining key strategic relationships with Management and Shareholders, External Debt Collections Agencies & Support staff ·         Improve productivity through management of EDC’s; ·         Ensure EDC’s comply with relevant regulations (NCA, Prescription, DCA, Admin Orders, MCA and Deceased Estates) •        Ensure Call Centre productivity is optimised through hands-on management of the team and introduction of best practices •        Monitoring and performance management of daily production •        Compile and produce relevant reporting and analysis in order to maximise results, etc. etc.  


 Qualifications •        Degree in Commerce, Credit Management or Law •        Minimum 8 years Collections Management experience •        Experience in Lending & Retail Industry Collections preferred. •        Knowledge of Collections Industry •        Knowledge of Debt Collections Act, National Credit Act, Magistrates Court Act and other relevant legislation •        Knowledge of Triad, Vision + and Collect Smart, Dialer and NAEDO/AEDO Experience in Lending & Retail Industry Collections preferred Knowledge of External Debt Collections Industry Knowledge of DCA and ADRA rules and regulations      

Job keywords/tags:  Knowledge of Collections Industry , Knowledge of DCA and ADRA rules and regulations
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